Frequently Asked Questions:


I paid a $20 cash deposit in order to borrow a DVD, and received $20 back on my ONEcard when I returned the item.  Do I need to leave another $20 cash deposit the next time I borrow a DVD?
No.  Instead, the next time you borrow a DVD you could choose to pay the $20 deposit directly from your ONEcard.  When you return that item, the $20 would again be returned back to your ONEcard.  That way, you would only need to remember to bring your ONEcard with you to our office instead of always having to bring cash.

Are there any fees or service charges that I pay when I use my ONEcard at the HCA office?
No.  There are no fees or charges involved in making a transaction on your ONEcard.

If I lose my ONEcard, do I lose the money I have on it?
No.  Your ONEcard cash remains on your account, which you will be able to access with a replacement card.  Please note that lost ONEcards should be reported immediately to the ONEcard office so that no one can access your funds without your knowledge.

What happens to money I have on my ONEcard at the end of the year?
Your ONEcard account balance will automatically be carried over to the next year.  If your ONEcard has no activity for a period of two years it will be deactivated by the University and any balance of funds shall become the property of the University.

Can I withdraw cash from my ONEcard whenever I would like?
No, unfortunately not.  Cash refunds from ONEcard accounts will only be made when the cardholder wishes to permanently close their ONEcard account.  Once an account is closed, the cardholder will not be able to use a ONEcard for any purpose (including debit functions, Vault access, gym access, health clinic access and U-Pass pickup) until they pay a fee (currently $20) to reactivate their account.  Instead of attempting to withdraw cash, it is recommended that cardholders use any money on their ONEcard for purchases at locations across campus that accept ONEcard as a method of payment.

Can I get a refund of the money on my ONEcard when I leave the University?
Yes.  While it is recommended that you use ONEcard funds for ONEcard purchases on campus, if you still have money on your ONEcard when you are leaving the University you can receive a refund.  This can be done by visiting the ONEcard office in-person (office hours and locations at www.onecard.ualberta.ca) to request a refund of your account balance.  Amounts less than $25 will be refunded in cash.  Anything over that amount will be issued by cheque and will be mailed to a Canadian mailing address of your choosing (international mailing is not available).  Cheques generally take up to 2 weeks to arrive.  As mentioned in the previous answer remember that once you request a refund, if you ever need to reactivate your ONEcard account in the future it will be subject to a fee.

Are there any other purchases around campus I can make using money on my ONEcard?
Yes, absolutely!  The laundry machines in HUB, as well as most printers and photocopiers across campus accept ONEcard as the exclusive method of payment.  ONEcard funds can also be used for purchases from the U of A Bookstore and Microstore as well as payments of library fines.  Additionally, your ONEcard can be used for purchases at many food establishments across campus including Aramark-run food outlets, many food outlets in SUB and numerous vending machines.  For a full list of locations that accept ONEcard visit www.onecard.ualberta.ca.

Where can I find a transaction history for my ONEcard purchases and refunds?
Visit the ONEcard website at www.onecard.ualberta.ca, click on "My ONEcard Account" and then click on "Account Transaction History".  A detailed transaction history of all purchases and refunds made on your ONEcard can be reviewed.  Transactions performed at the HUB Community Association office will appear as "FIN,HCA,HUB EXEC".